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Consult an Expert
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Agentic automation

Automation managed services for robots and AI agents

Automations that break every time a screen or an SAP release changes cost more than they save. TSP keeps your robots and AI agents running, fixes what fails and helps your automation estate grow.

Book a health check callSee the health check

Certified partners

  • UiPath

Automation managed services, often called RPA managed services, keep an organization’s software robots and AI agents running after go-live: monitoring, fixing failures, updating bots when applications change and looking after the platform. The Silicon Partners (TSP), a UiPath Diamond Partner, provides managed services for UiPath estates, starting with an automation health check.

  • 1,200+Intelligent automations
  • 1M+Hours saved
  • 10xFaster Processes
person working on a monitor

What’s included

What TSP’s managed service covers

  • Monitoring and response

    Live dashboards, SLA monitoring and exception reports, with failures fixed under agreed service levels.

  • Bot maintenance

    Bots updated when SAP, other applications or your processes change.

  • Platform administration

    UiPath Orchestrator, robots and environments kept patched, secure and sized correctly.

  • License reviews

    Regular checks that your UiPath licenses match how your robots and agents actually run.

  • Enhancements and new automations

    A backlog of improvements and new processes, delivered by the same team that runs your bots.

  • Center of excellence support

    Standards, code reviews and governance for your internal developers and citizen developers.

    Citizen developer training

  • Value reporting

    Regular reports on runs, exceptions and hours saved, so you can see what the estate returns.

A three-week diagnostic for your automation estate

Start with Automation Health Check

Most automation programs carry hidden costs: failed runs nobody investigates, aging bots nobody maintains, and licenses paying for capacity nobody uses. The health check shows where your value is leaking and how to get it back.

We start from evidence: how your robots and agents actually run today, and what it costs to keep them running.

What we do

  • Orchestrator log analysisRun times, exceptions and success rates for every automation
  • Performance benchmarkingRobot and virtual machine use, measured against what you pay for
  • Code reviewsTechnical debt and fragile designs that cause repeat failures
  • Governance reviewYour center of excellence practices, standards and support model

What you get

  • A clear picture of every automation’s health
  • The failures that cost you most, ranked

Then we turn the findings into a plan your team can act on, starting with the fixes that pay back first.

What we do

  • Repair planUnderperforming automations ranked for fixing, rebuilding or retiring
  • InfrastructureRobots, machines and environments sized to the work they do
  • Agentic opportunitiesSteps where AI agents would remove recurring failures, mapped to your estate

What you get

  • A prioritized roadmap with defined outcomes
  • Clear next steps for each automation

Finally, we measure what your automation program really returns, against the targets it was approved on.

What we do

  • Performance against targetsActual results compared with the ROI each automation promised
  • License reviewUiPath license use and cost, with capacity you can release
  • Value recoveryThe fastest paths to win back lost value

What you get

  • An executive-ready summary for your leadership
  • License savings you can act on straight away

Every health check includes a pass through Agentic Value Finder, TSP’s tool that analyzes your automation portfolio for steps where AI agents would add the most.

What we do

  • Portfolio analysisEvery automation read for steps that need judgment, documents or exception handling
  • Ranked opportunitiesEach one scored on confidence and value

What you get

  • An evidence-based backlog of agentic opportunities
  • Built on the automations you already have

Three weeks from kickoff to roadmap, with your team involved at each step.

What we do

  • Week 1Kickoff, infrastructure review, Orchestrator log analysis and the start of code reviews
  • Week 2Code and process reviews, and agentic discovery with your team
  • Week 3Findings compiled, roadmap defined, and a final walkthrough with your team

What you get

  • A fixed scope and a fixed fee
  • Findings you keep, whoever runs your estate next

Book a health check call

Work with us

Start optimizing now

  • Usual first step

    Automation health check

    Duration
    3 weeks
    Cost
    Fixed fee, scoped to your bot estate

    What you get

    A ranked list of fixes, retirements and rebuilds, plus your license position.

    Book a health check call

  • Managed services

    Duration
    Ongoing
    Cost
    Monthly fee, scoped to your estate and service levels

    What you get

    Monitoring, fixes, platform care and improvements from one UiPath team.

    Book a free automation call

How it works

How we take over your automation estate

  1. Assess

    A three-week health check maps every robot and agent, its failure history and the people who rely on it, including automations TSP didn’t build.

  2. Stabilize

    We fix the failures that cost you most first, and add the monitoring and exception handling that was missing.

  3. Run

    Your bots run under agreed service levels, with regular reports on runs, exceptions and hours saved.

  4. Improve

    We retire bots that no longer pay off, rebuild fragile ones and add agents where judgment calls caused failures.

    SAP process automation

Customer stories

Results from automation programs we run

An Agribusiness executive overlooking farmlands from her office

Agribusiness and CPG · Grower-owned cooperative · United States

6,000+hours saved per year

Ten production automations on SAP S/4HANA, from deductions posting to export paperwork.

Read the full story

Supply officer checking deliveries with a tablet in the supply yard of an open-pit mine

Mining · Global mining company · Worldwide

50%fewer GR/IR discrepancies

A bot sorts GR/IR discrepancies into three categories and emails vendors and buyers by category, cutting discrepancies by 50%.

Read the full story

Hands sorting supplier statements on a desk in a mine site office overlooking an open pit

Mining · Global enterprise · Worldwide

$40M+recovered in the first 9 months

Thousands of vendor statements read and checked automatically, so analysts work only the discrepancies.

Read the full story

Rows of eyeglass frames on a wall display in a bright optical store

Insurance · Large vision benefits provider · United States

178,000+out-of-network claims automated in 6 months

Robots process out-of-network claims and a validation agent checks their work, so people see only the issues.

Read the full story

Scientist working at a biosafety cabinet in a bright biotech research lab

Life sciences · Genetic medicines company · United States

End to endrequisition updates automated in SAP ERP

Requisition data read from Smartsheet, entered and documented in SAP ERP, and status shared with stakeholders automatically.

Read the full story
An Agribusiness executive overlooking farmlands from her office

Agribusiness and CPG · Grower-owned cooperative · United States

6,000+hours saved per year

More Insights

FAQ

Questions about Automation managed services

Straight answers to what SAP leaders ask us most.

Talk to an SAP expert

What’s the difference between automation managed services and a center of excellence?

A center of excellence is your internal team that sets standards, chooses what to automate and governs the program. A managed service is an outside team that runs and maintains the bots day to day. Many companies have both: TSP supports the center of excellence and takes the operational load off it.

Do you support bots that TSP didn’t build?

Yes. Most estates we take over were built by several teams over several years. The health check comes first, so we know what each bot does and how fragile it is before we agree service levels.

Do you manage AI agents as well as robots?

Yes. Agents are orchestrated on the same UiPath platform, so they’re monitored alongside your robots, including agents built with other frameworks. They also get checks of their own: whether their instructions still fit the process, whether they stay within their policy limits, and how often their decisions need correcting.

Can TSP support our SAP system and our automation together?

Yes. TSP runs SAP application management as well, so SAP changes and bot updates can be planned by one team. See SAP AMS.

Next step

Talk to us about your automation estate

Twenty minutes with a senior automation architect on how your robots and agents run today. You leave knowing whether a health check is the right next step.

A senior SAP architect replies within one business day.

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What happens next

  1. Tell us a little about your SAP landscape and what you're working on.
  2. A senior SAP architect reviews it before we talk.
  3. We meet, and you leave with an honest view and a clear next step.