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Consult an Expert
A man looking at screen, prepared to provide SAP support

SAP S/4HANA

SAP application management services

Support for your SAP systems that gets better over time: issues fixed within agreed service levels, improvements delivered, and repetitive work automated.

Talk to our AMS teamSee what’s covered

Certified partners

  • SAP

The Silicon Partners (TSP) provides SAP application management services (AMS) for S/4HANA and ECC: functional, technical and development support within agreed service levels, plus enhancements and testing for every SAP update. On RISE with SAP, TSP runs the application layer alongside SAP’s technical operations, using TSP ARIA Operate for repetitive support work.

  • 200+S/4HANA engagements
  • 1,000+Professionals
  • 450+IP and accelerators
Image depicting frosted glass getting clearer, resembling move to seamless and transparent AMS

What’s covered

What TSP AMS covers

  • Functional support

    Fixes and changes across finance, supply chain, sales and your other modules.

  • Development

    ABAP, SAP Fiori and integration changes, built and tested.

  • Technical support

    System administration and monitoring wherever SAP doesn’t run them for you.

  • Release testing

    Automated regression testing for every SAP update and support package.

    SAP test automation

  • Continuous improvement

    Recurring issues traced to their root cause and fixed for good.

  • Release upgrades

    Planned S/4HANA upgrades, so you always stay on a supported release.

    SAP S/4HANA upgrades

What should SAP AMS cover on RISE with SAP?

On RISE with SAP, SAP’s technical services run the infrastructure, database and core operations. Everything above that stays with you: functional support, custom code, integrations, user support and testing SAP’s updates. A good AMS partner covers that whole application layer and agrees a clear handoff with SAP for issues that cross the line.

Who owns what under RISE with SAP

Support models

Two ways to work with TSP

  • Managed support

    Duration
    Ongoing, with agreed service levels
    Cost
    Monthly, scoped to your landscape

    What you get

    A dedicated team within agreed service levels, with around-the-clock cover for critical issues.

    Talk to us

  • On-demand support

    Duration
    As you need it
    Cost
    Capped hours, agreed upfront

    What you get

    A shared pool of SAP specialists for fixes and changes during business hours.

    Talk to us

Switching providers

How a move to TSP AMS works

  1. Assess

    We review your current support: ticket history, documentation, service levels and the knowledge that lives only in people’s heads.

  2. Transfer knowledge

    TSP’s team learns your systems alongside your current provider, documenting as it goes.

  3. Shadow, then lead

    TSP handles tickets with your current provider watching, then takes the lead while they watch, until the handover is safe.

  4. Take over

    TSP runs support within the agreed service levels, with monthly reporting from the first month.

  5. Improve

    Recurring issues get fixed at the root, and TSP ARIA Operate takes on repetitive work, so the ticket load falls over time.

Intelligence at the heart of your SAP Landscape

Explore TSP ARIA

  • ARIA OperateRun

    Speeds up diagnosis and handles repetitive support tasks, so your team focuses on real problems.

Customer Stories

Finance leader overlooking a large open-plan operations floor from a mezzanine office

Professional services · Global business process outsourcing provider · 9 countries

35legal entities on one SAP system

One global SAP S/4HANA Public Cloud template across 35 legal entities, live in about 10 months, with consolidation moved out of Excel.

Read the full story

Rows of finished pressure gauges and transmitters on a calibration bench in an instruments factory

Manufacturing · Industrial measurement and control instrumentation maker · Multi-country

400 hoursless effort at period-end close

A greenfield SAP S/4HANA 2022 on RISE with SAP that cut 400 hours from the period-end close.

Read the full story

Technicians in cleanroom suits assembling medical devices at stainless steel workstations

Life sciences · Medical device company · US and Asia

On timego-live on the original committed date

TSP took over a program that had lost momentum, kept the committed go-live date, then built the global template and runs support.

Read the full story

Technician walking to a row of service vans at a field services depot in the morning

Field services · Infrastructure field services business · North America

6 monthsto a standalone SAP system

A carve-out across several company codes, live on schedule in six months with eight rebuilt interfaces and no post-go-live failures.

Read the full story

Quiet suburban neighborhood of homes and tree-lined streets on a hillside in late-afternoon light

Insurance · US insurance company · United States

0unplanned downtime at go-live

Five sandbox conversion cycles took the surprises out of go-live, with every cloud integration kept running.

Read the full story

Workers inspecting a large custom industrial cooling unit in a high-bay manufacturing plant

Manufacturing · Engineered-to-order HVAC cooling manufacturer · 16 countries

16countries on one global template

A greenfield SAP S/4HANA template rolled out by region across 16 countries, with engineered-to-order quoting in SAP CPQ.

Read the full story
Finance leader overlooking a large open-plan operations floor from a mezzanine office

Professional services · Global business process outsourcing provider · 9 countries

35legal entities on one SAP system

FAQ

Questions about SAP AMS

Straight answers to what SAP leaders ask us most.

Talk to an SAP expert

What service levels can we expect?

Service levels are agreed per priority, with response and resolution targets written into your contract and reported every month.

Do you support SAP ECC as well as S/4HANA?

Yes. Many companies need ECC support until their migration and S/4HANA support after it, and TSP covers both with one team. See ECC to S/4HANA migration.

Do you provide hypercare after go-live?

Yes. Hypercare covers the weeks right after go-live, with extra attention while your teams settle in, then moves into regular AMS once things are stable.

How does support get less expensive over time?

By fixing recurring issues at their root, automating repetitive tasks and using TSP ARIA Operate to speed up diagnosis, so the number of tickets falls year after year.

Next step

Talk to us about SAP AMS

Thirty minutes with a senior SAP architect on your current support, your service levels and what you want to improve. You leave with a clear next step.

A senior SAP architect replies within one business day.

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What happens next

  1. Tell us a little about your SAP landscape and what you're working on.
  2. A senior SAP architect reviews it before we talk.
  3. We meet, and you leave with an honest view and a clear next step.