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Customer story · S/4HANA

A medical device company brings in TSP mid-program and goes live on SAP S/4HANA on its original committed date

A fast-growing medical device company had committed to SAP S/4HANA on RISE with SAP, but the program stalled mid-way and its go-live date was at risk. TSP stabilized the program without discarding completed work and took the US live on January 1, 2024, the original date. TSP then built a global template and supports the system today.

  • Life sciences
  • Medical device company
  • US and Asia
  • SAP S/4HANA Cloud, private edition (RISE with SAP)
Talk to us about a result like thisRead the story
Technicians in cleanroom suits assembling medical devices at stainless steel workstations
  • Jan 1, 2024US go-live, on the original date
  • 4phases, from recovery to ongoing support
  • 24x5application support coverage

01 · The challenge

A go-live date at risk, with no time to restart

Delivery had slowed, stakeholder confidence had dropped and the January 2024 go-live was under threat. Restarting would have cost the date, and medical device compliance, consignment inventory and multi-country operations left no room for more delay. The company needed a partner to stabilize the program in flight.

02 · The approach

Stabilize first, then deliver

TSP entered in an advisory and recovery role, then took over full delivery.

The four phases

  1. Recovery

    Assessed the program, validated decisions already made, and restored planning for testing, cutover and readiness.

  2. Go-live

    Led technical and functional delivery across FICO, SD, MM, EWM, PP, integration, Fiori, ABAP and security.

  3. Global template

    Designed a template that standardizes operations and allows for local regulations, then delivered the first international rollout.

  4. Support

    SLA-based application management with 24x5 coverage and audit-ready processes.

03 · The results

Live on the date that mattered

  • US go-live on January 1, 2024, the original committed date
  • A global template in place, with the first international rollout live and more planned
  • Long-term application management and optimization across logistics, finance and manufacturing

Services behind this result

How we did it, and where to start

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