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Customer story · HCM

A multinational telecom provider replaces disparate HR systems with SAP SuccessFactors across 32 countries

A telecom provider with 7,000 employees ran HR on disparate systems across 32 countries across the Americas and Asia-Pacific. TSP rolled out SAP SuccessFactors in two waves, from Employee Central and Compensation to Learning and Onboarding, and continues to support and enhance the suite.

  • Telecommunications
  • Multinational mobile and entertainment provider
  • Americas and Asia-Pacific
  • SAP SuccessFactors HXM suite
Talk to us about a result like thisRead the story
Two technicians working on the antennas of a telecom tower above rolling hills
  • 32countries on one HR platform
  • 7,000employees in scope
  • 2waves to go live

01 · The challenge

Different HR systems in every region

The provider wanted to align its HR processes and replace multiple disparate systems across 32 countries in the Americas and Asia-Pacific.

02 · The approach

Two waves, then ongoing support

TSP rolled out SAP SuccessFactors in two waves. The first, live in October 2019, covered Employee Central, collaboration and Compensation. The second, live in September 2020, brought in the remaining modules. TSP continues to support and enhance Learning, Employee Central Time Off and Variable Pay.

What TSP supports today

  1. Employee Central

    Including Employee Central Service Center.

  2. Compensation

    Including Variable Pay.

  3. Talent

    Succession and Development, Performance and Goals.

  4. Hiring

    Recruiting Management and Marketing, Onboarding 2.0.

  5. Learning

    Training across the workforce.

03 · The results

One HR platform for 7,000 people

  • SAP SuccessFactors live across 32 countries for 7,000 employees
  • Both waves live, in October 2019 and September 2020
  • Ongoing support and enhancements from TSP

Services behind this result

How we did it, and where to start

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